Refund policy
Return & Refund Policy
Return window
You can return most items within 30 days of delivery.
Eligibility
Items must be unused, in their original condition and original packaging. The following cannot be returned: personalized or custom-made items and gift cards, unless they arrive damaged or defective.
How to start a return
- Email support@allstroreshop.com with your order number and the reason for the return.
- We will reply within 1 business day with the return address and instructions.
- Ship the item back and send us the tracking number.
Returns sent without contacting us first may not be accepted.
Return shipping costs
- Damaged, defective or wrong item: we cover the return shipping, or send you a free replacement.
- Change of mind: the customer pays the return shipping.
Damaged or defective items
Please contact us within 7 days of delivery with photos of the item and the packaging so we can fix it quickly.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank may take an additional 5–10 business days to show the credit. There are no restocking fees.
Exchanges
To exchange an item for a different size, color or product, contact us. We process exchanges as a return plus a new order.
Cancellations
You can cancel your order for a full refund at any time before it ships by emailing us.
Contact
Store Marketing Digital LLC, 2500 Quantum Lakes Drive, Ste. 203, Boynton Beach, FL 33426, United States — support@allstroreshop.com